Returns & Exchanges
At Wekome India, we stand by the quality of our premium electronics and offer a seamless 7-day return and exchange window for all manufacturing defects or non-functional items. We ensure that your tech experience remains worry-free with a transparent process designed to get you back to your music and gadgets as quickly as possible.
Initiate Request
Log into your account and navigate to 'My Orders' to select the item you wish to return, or contact our support team via email with your order ID and a brief description of the issue.
Quality Verification
Upload a short video or clear photographs of the product showing the defect or the non-functional state to help our technical team perform a preliminary assessment.
Secure Packaging
Once approved, pack the electronic device in its original brand packaging including all accessories, manuals, and warranty cards to ensure it is safe during transit.
Pickup and Refund
Our courier partner will collect the package from your doorstep within 48 hours, and your refund or exchange will be processed immediately after the product reaches our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing